01554 700040

ENEKA PRO CUSTOMER SUPPORT

Here when you need us.

Your relationship with Eneka PRO doesn't end when your system is installed. Our UK support team is here to help throughout the life of your Eneka PRO — from technical assistance and servicing to refresher training, marketing resources and general customer support.

MEDICAL CE | MDR CERTIFIED | FDA CLEARED | MHRA REGISTERED | MADE IN SPAIN

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Technical Support

Report a fault or get technical assistance

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Book A Service

Request maintenance, inspection or an engineer visit

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Service Plans

Ask about ongoing service and support

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Parts & Accessories

Request a replacement part or accessory

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Training & Clinical Support

Refresher/new operator training & treatment support

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Marketing Support

Request approved marketing resources

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General Support

Warranty, documentation, account or other enquiries

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Technical Support

Need help with your Eneka PRO? Whether you have a technical question, an error message or an issue affecting operation, our technical support team is here to help. Many issues can be diagnosed remotely. Where further assistance is required, we can arrange the appropriate technical support or engineer visit.

Urgent Technical Assistance

If a technical issue is preventing you from carrying out treatments, please let us know when submitting your support request so our team can prioritise the issue appropriately. For urgent assistance during normal business hours, you can also call us directly.
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Book A Service

Keep your Eneka PRO performing at its best. Regular preventative maintenance can help maintain performance, identify potential issues early and maximise the working life of your system. Our UK-based technical team can provide scheduled servicing and technical support.

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Eneka PRO Service Plans

Ongoing support. One simple plan. For clinics that want the reassurance of planned preventative maintenance and ongoing technical support, Eneka PRO service plans are available. A service plan can help you budget for the ongoing care of your equipment while ensuring your system receives regular professional attention.

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Parts & Accessories

Need a replacement part or accessory? Our technical support team can assist with identifying and supplying appropriate parts and accessories for your Eneka PRO. If you’re unsure which item you require, send us a photograph or description and we’ll help identify it.

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Training & Clinical Support

Supporting you and your team. Whether you’ve employed a new member of staff, need refresher training or have a question about using your Eneka PRO, we’re here to help.

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Marketing Support

We’re here to help you grow your laser business too. Owning great technology is only part of building a successful laser hair removal business. Eneka PRO customers can request marketing resources to help promote treatments, educate clients and generate enquiries.

Resources may include:

  • Social media graphics
  • Social media videos and reels
  • Eneka PRO product images
  • Treatment imagery
  • Website content
  • Digital brochures
  • Patient information materials
  • Promotional campaign ideas
  • Eneka PRO logos and approved brand assets

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General Customer Support

Something else? If your question doesn’t fit one of the options above, send us a message and we’ll direct it to the right member of the Eneka PRO team.

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Register Your Eneka PRO

Register your system with our UK support team. Registering your Eneka PRO helps us maintain accurate information about your system and provide the most efficient technical, service and warranty support.

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Knowledge Centre

Information whenever you need it. Access useful information to help you operate, care for and get the most from your Eneka PRO.
  • Operator Guides ➔
  • Care & Maintenance ➔
  • Troubleshooting ➔
  • Training Videos ➔
  • Treatment Support ➔
  • Marketing Library ➔
  • FAQs ➔

We're here to support you.

For technical, service, training, marketing or general customer assistance, contact the Eneka PRO UK team.

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